The UCM Web App UI has the new Support widget. It provides new integration with our Zendesk support portal so that knowledge-base help articles can be searched and as well UCM support can be contacted using it.
Posted almost 3 years ago. Nov 02, 2016 - 08:08 CDT
The changes to the support link on UCM Web App UI shall be deployed to production by Nov 2, 2016. Meanwhile, you are still able to search the knowledge-base and contact support using the existing buttons.
Posted almost 3 years ago. Nov 01, 2016 - 03:47 CDT
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted almost 3 years ago. Nov 01, 2016 - 00:01 CDT
On November 1, 2016, the support link in the upper right corner of UCM will be replaced by a support button that can be found in the lower right corner of UCM.
The features of the support link have not changed. You may still search for knowledge base article or open a case with support.
We appreciate your patience during this small change event.
Posted almost 3 years ago. Oct 26, 2016 - 14:15 CDT