Momentary disruption in sample processing

Incident Report for Uptime Cloud Monitor (formerly CopperEgg)

Resolved

This incident has been resolved.

Posted Jan 11, 2019 - 03:11 CST

Monitoring

Due to an unforeseen termination of a server (managed by AWS) used in our UCM infrastructure, sample processing was disrupted between 8:20 AM CST to 8:50 AM CST. The issue has been resolved and UCM is now fully operational. No false alerts were raised during this period. We are investigating this issue to identify possible reasons why this may have happened to ensure that such issues will be prevented in the future.

For any concerns please contact us at support-ucm@idera.com

Posted Jan 10, 2019 - 09:41 CST